Delivery & Returns
Current delivery prices
Delivery pricing isn't configured yet — current prices always show at checkout.
Delivery
We currently deliver to addresses within the United Kingdom only. Current delivery prices, free-delivery thresholds, order cut-off times, and estimated delivery windows for each destination are shown above and at checkout, based on your delivery address.
Once your order has been dispatched, we'll email you a dispatch confirmation, and a tracking number where the courier provides one. You can also check the current status of any order — placed, paid, packed, shipped, or delivered — from your account.
Your 14-day right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you can cancel your contract with us for any reason within 14 days of receiving your goods, without needing to give a reason.
To cancel, email info@dr2u.co.uk with your order number, or use the cancellation option on your order in your account. Once you've told us you want to cancel, you then have a further 14 days to send the goods back to us.
How to start a return
Email info@dr2u.co.uk with your order number and which items you're returning, or use the return option on your order in your account. We'll confirm the return and let you know where to send the goods back to.
Returns address: 228, Church Lane, London, NW9 8SN
Who pays return postage
You (or we, if the return is due to our error — for example an incorrect or faulty item) are responsible for the cost of returning goods. If the return is our error, we'll refund your return postage cost as part of your refund.
Hygiene exclusion for opened items
For hygiene and safety reasons, the 14-day right to cancel does not apply once a food supplement's seal has been broken, or once any tamper-evident packaging on a healthcare product has been opened — we can no longer verify an opened item hasn't been tampered with or resell it safely to someone else. This is a standard exception under regulation 28(1)(f) of the Consumer Contracts Regulations. You can still cancel an order for these products before you open them, and this exception doesn't apply if the item you received is faulty, damaged, or not what you ordered.
Refund timescales
We'll refund your payment, including standard delivery charges, within 14 days of receiving the returned goods (or of you providing proof of postage, if earlier). If you chose a faster or more expensive delivery option than our standard option, we only have to refund the standard delivery cost. Refunds are made to the original payment method used for the order; once processed, it can take a few additional working days to appear on your statement, depending on your card issuer or bank.
Damaged or incorrect items
If something arrives faulty, damaged, or different from what you ordered, this is separate from your cancellation right above — contact info@dr2u.co.uk with your order number and photos where possible, and we'll arrange a replacement or full refund, including return postage, regardless of whether packaging has been opened.